How to Change Video Content

Simple process with a PC or Mac

How to Swap and Reformat Videos

In addition to learning from the two videos below, we recommend Canva if you need help turning your videos into MP4s. A free version is available, and Canva’s simple upload and download process is a snap. Also, Movavi Video Maker is another resource. When there, click the video tab and choose Windows or MacOS. Plus, after the two videos below, there are step-by-step written instructions as well.

PC: How to Load Your Video

Video files must be .MP4, .MOV, or .AVI (not HEIC or HEVC) and be formatted for the aspect ratio and resolution corresponding with the screen size in the video brochure or video box.

Step 1

Plug brochure into computer using the provided USB-C cable. It should function similar to a thumb drive or other external memory.

Step 2

If the device does not automatically pop up, locate it in your Windows Explorer and double click to open the “Video” folder.

Step 3

Locate your video file(s) on your PC and drag desired video file(s) into the “Video” folder.

Step 4

Confirm video file name starts with a number “01”, “02”, “03,” etc., corresponding with the order in which it should play.

Step 5

If additional file name information is included, a space must follow the number, ie. “01 Video”

Step 6

Delete any unwanted video files so they won’t be included.

Step 7

Safely disconnect the USB-C device from computer by clicking on eject first for safety.

Step 8

Open brochure to test video function.

MAC: Video Loading Instructions

Video files must be .MP4, .MOV, or .AVI (not HEIC or HEVC). They must also be formatted for the aspect ratio and resolution corresponding with the screen size in your video brochure or video box.

Step 1

Plug brochure into computer using the provided USB-C cable. It should function similar to a thumb drive or other external device.

Step 2

If the drive for the device does not automatically pop up, locate it in your Finder window and click to open the “Video” folder.

Step 3

Locate your video file(s) on your Mac and drag desired video file(s) into the “Video” folder.

Step 4

Confirm video file name starts with a number “01”, “02”, “03,” etc., corresponding with the order in which it should play.

Step 5

If additional file name information is included, a space must follow the number, ie. “01 Video”

Step 6

Delete any unwanted video files so they won’t be included.

Step 7

Safely disconnect the USB-C device from your computer by clicking Eject Untitled for safety.

Step 8

Open brochure to test video function.

Solutions for Video Loading Problems in Video Marketing Products

If you’ve encountered video loading issues in video brochures, video mailers, or video boxes, we’ll walk you through how to resolve the most common ones users face in the following video.

Whether your files aren’t formatted correctly, your video is oversized, or you’re experiencing ghosting errors, here’s what we’ll cover:

How to ensure your video files are in the correct .mp4 format
How to reduce the size of your video files for optimal playback
How to convert HEIC .mp4 files from iPhones to standard .mp4
How to resolve the “Not Enough Space” issue due to ghosted files—you can’t see them, but they’re still taking up space

We’ll also introduce you to Canva and Movavi for video conversion and formatting, ensuring your videos play perfectly in your video brochures or video boxes.

Product Examples

Here are examples of video brochures and videos boxes we’ve created for clients. To see more, visit the product galleries found on those links. Or, if you have difficulties with loading or changing video content on your units, please contact us. We’re always happy to help.